Refund policy
RETURN & REFUND POLICY
Thank you for shopping with Torch of Christ Ministries.
Our merchandise is produced on demand specifically for each customer. Because these products are made to order, we do not accept standard returns or exchanges for change of mind, buyer’s remorse, incorrect size selection, or incorrect color selection.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.
When contacting us, please provide:
• Your order number
• A description of the problem
• Clear photos showing the item and the issue
After reviewing the information, eligible claims may receive a replacement or refund, depending on the circumstances.
Please do not mail an item back unless we specifically instruct you to do so.
SIZE AND COLOR SELECTION
Because our products are made to order, we cannot provide returns, refunds, or exchanges when a customer orders the wrong size or color.
Please carefully review the product description, available colors, and sizing information before placing your order.
CHANGE OF MIND
We do not accept returns, exchanges, or refunds because of change of mind, buyer’s remorse, or personal preference after an order has been placed and produced.
ORDER CANCELLATIONS
Because orders may enter production shortly after they are submitted, we cannot guarantee that an order can be canceled or changed after it has been placed.
If you need to request a change or cancellation, contact us as soon as possible. If production has already begun, we may be unable to modify or cancel the order.
LOST OR UNDELIVERED ORDERS
If your tracking information indicates that your package has been lost in transit or your order has not arrived within a reasonable period after the estimated delivery date, please contact us so we can investigate the shipment.
Orders that are returned because of an incorrect, incomplete, or undeliverable shipping address may not qualify for a free replacement or refund.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, credit card company, or payment provider.
RETURN SHIPPING
Do not send merchandise back without first contacting us and receiving instructions.
Because many product issues can be resolved without physically returning the merchandise, an unauthorized return may not be accepted or processed.
CONTACT US
If you have a problem with your order or have questions about this Return & Refund Policy, please contact:
Torch of Christ Ministries
Email: torchofchrist@gmail.com
We want customers to receive the products they ordered in good condition and will work to resolve legitimate problems involving damaged, defective, misprinted, or incorrect merchandise.